SiteViewXR Support

🆓 Basic

Community Forums

  • Access to community discussions
  • User-generated tips and tutorials
  • FAQ and knowledge base

💎 Essentials

AI Support Assistance (3/day) + Email Support

  • 3 AI-powered support conversations per day
  • Email support within 48 hours
  • Basic troubleshooting guidance
  • Measurement accuracy tips

💼 Professional

AI Support Assistance (6/day) + Priority Support

  • 6 AI-powered support conversations per day
  • Email support within 24 hours
  • Advanced troubleshooting
  • CAD export assistance
  • Priority feature requests

🏗️ Contractor

AI Support and Training Assistance (25/day)

  • 25 AI-powered support conversations per day
  • Priority email support within 12 hours
  • Team training resources
  • Advanced measurement training
  • Project workflow optimization

🚀 Contractor Pro

Advanced AI Support and Training Assistance (30/day)

  • 30 AI-powered support conversations per day
  • Dedicated support with integration assistance
  • Custom training sessions
  • API integration support
  • BIM workflow optimization

🏢 Enterprise

Premium Support with Dedicated Account Manager

  • 50 AI-powered support conversations per day
  • Dedicated account manager
  • Custom training and onboarding
  • SLA support with guaranteed response times
  • White-label solution support

Contact Information

📧 Email Support

support@siteviewxr.com

Available for Professional tier and above

📞 Phone Support

1-800-SITE-XR (1-800-748-3937)

Available for Contractor Pro tier and above

💬 Community Forums

community.siteviewxr.com

Available for all users - FAQ, Knowledge Base, and Community discussions

Frequently Asked Questions

What is the accuracy of measurements?

Measurement accuracy depends on your device and conditions. LiDAR-equipped devices (iPhone 12 Pro and newer, iPad Pro) provide higher accuracy under optimal conditions. See our measurement accuracy training for best practices.

Which devices are supported?

SiteViewXR requires iOS 14.0+ and works best on LiDAR-equipped devices (iPhone 12 Pro or newer, iPad Pro with LiDAR). Non-LiDAR devices can use basic AR features with reduced accuracy.

How do I export CAD files?

CAD export is available starting with Professional tier (pay-per-use) and included with Contractor tier and above. Supported formats include STEP, IGES, STL, OBJ, and USDZ.